Shipping & Return Policy
Orders are typically shipped within 24 hours or 1 business day of being received , sometimes within hours. All orders are shipped with expedited USPS Priority Mail and come with insurance and tracking information.
Items purchased from TheOriginalWand.com are not allowed to be returned due to the nature of the items, which are sold. If an order is placed and has not shipped yet, we will honor a cancellation if requested by phone or by email. If the item has been shipped, we no longer can accept a return. Simply stated, TheOriginalWand.com will not risk reselling a returned item to another customer which is why we do not take returns for items listed on our website, even if the item is not opened. If a package is refused at delivery, returned to sender or mailed back without contacting us first, TheOriginalWand.com will restock the returned item for a 30% restocking fee. Shipping fees paid by the buyer originally will not be refunded at all.
We take pride in satisfying our customers and would not be able to accept a used product in our facilities to ensure that all the products we sell are sanitary and brand new. Once a product leaves our facility, we would not have control of the condition, which makes this true for any unopened products or products claimed to be unused. Due to health concerns, we would not sell a potentially used product to any new or returning customers and therefore cannot accept any returns.
Any exceptions to this policy will be listed under product details on the product page.
We are available to answer any pre-sale or other type of questions toll free at 1-800-769-1665 Ext. 3 or by contacting us.
We thank you for your loyalty to our company.