FAQ

Where is the Magic Wand Original made?

The Magic Wand Original HV260 is designed in Japan and manufactured in China.

How do I know this is an Original?

There are a couple ways to tell a replica from The Original Wand. We provide a 100% guarantee that you will get a Magic Wand Original with a 1-year no questions asked manufacturers warranty.  Take 5 minutes to read our “Real vs Fake Buyers Guide.”  Please contact us for specific details or you can also reach us Toll Free at (800) 769-1665

Will this purchase show on my credit card as TheOriginalWand.com?

No, your privacy is our number one concern. Our corporation name which is not related to TheOriginalWand.com name might show on your statement. There will never be any form of information relating to the items on TheOriginalWand.com mentioned on your statement.

What is your return policy?

Due to the nature of the items we provide, we don’t provide returns. We are more than happy to answer any questions about any of our items before or after your purchase so please let us know how we can help.  For more information, please refer to our shipping & return policy.

What method of shipping do you use?

Our main shipping provider is the United States Postal Service (USPS). If you have concerns about receiving a shipment from USPS and would like to discuss other shipping options, please contact us.

What types of payment do you accept?

We currently accept payment by Visa, Mastercard, American Express, Discover and PayPal.

Is your shipping 100% discreet?

Yes, no one will know what you have purchased from us until the box is opened. Our shipping department makes sure every order (No matter how big or small) is shipped in a discreet manner. Our shipping boxes are plain white or brown and don’t state anything about our products on the box in addition to the name TheOriginalWand.com

Is there warranty on The Original Wand?

Yes! There is a FULL 1-year manufacturers warranty on the Magic Wand Original HV260 so you can rest assured that you will obtain a replacement if anything were to happen to the functionality of your wand. Please refer to the manual included with every wand for proper use examples.

How long can I use the Magic Wand Original?

Manufacturer recommendations listed for the Magic Wand is 20 minutes to 25 minutes of consistent use. We suggest you let the wand cool down for at least 20 minutes before using it again.

Is TheOriginalWand.com secure for my transaction?

Yes, TheOriginalWand.com is 100% safe and secure to place your order on. Our payment processor, PayPal, has the highest safety regulations in place which ensures your transaction is never compromised by hackers or other online thieves. TheOriginalWand.com also has a highly trusted Secure Socket Layer (SSL) encryption which offers 128k bits of protection. In summary, you are in trusted hands with us.

What materials are your products made of?

Novelty toys in general are made from different types of material which could potentially irritate your skin if you have any known allergies to certain materials. We do use the most high end materials when manufacturing toys so have the full confidence that you are purchasing a quality product which will last for years. If you have any concerns about use, please consult a physician first or before use of any novelty toy. In general, novelty toys are made of materials such as Silicone, PVC, Thermoplastic Rubber (TPR), Vinyls, latex, Glass and Steel.

I would like to place my order over the phone. Can I do that?

Yes of course!  Please send us a message with your contact number & information if you would prefer us to contact you at a certain time.  You could also call us Toll Free at (800)769-1665