Frequently Asked Questions

Where are the Magic Wand Massagers made?

The Magic Wand massagers are designed in Japan and manufactured in China.

How do I know this massager is original?

There are a couple ways to tell a replica from The Original Wand. We provide a 100% guarantee that you will receive an authenitc Magic Wand massager with a 1-year no questions asked manufacturers warranty. Take 5 minutes to read our “Real vs Fake Buyers Guide” for additional detail or contact us.

Will this purchase show on my credit card as TheOriginalWand.com?

No, your privacy is our number one concern. Our corporation name, which is not related to TheOriginalWand.com name, will show on your statement. There will never be any form of information relating to the items on TheOriginalWand.com mentioned on your credit card statement.

What is your return policy?

Due to the nature of the items we provide, we don’t provide returns. We are more than happy to answer any questions about any of our items before or after your purchase so please let us know how we can help.  For more information, please refer to our shipping & return policy.

What method of shipping do you provide?

Our main shipping provider is the United States Postal Service (USPS). If you have concerns about receiving a shipment from USPS and would like to discuss other shipping options, please contact us.  Please also make sure that your address allows delivery by USPS.  If it doesn’t, please contact us immediately.

What types of payment do you accept?

We currently accept payment by Visa, Mastercard, American Express, Discover and PayPal.

Is your shipping discreet?

Yes, no one will know what you have purchased from us until the box is opened. Our shipping department makes sure every order (no matter how large or small) is shipped in a discreet manner. Our shipping boxes are plain white or brown and don’t state anything about our products on the box.  Of course nothing about TheOriginalWand.com is mentioned on the box as well.

Is there warranty on the magic wand massagers?

Yes! There is a FULL 1-year manufacturers warranty on all Magic Wand massagers so you can rest assured that you will obtain a replacement if anything were to happen to the functionality of your wand. Please refer to the owners manual included with every wand for proper use and care examples.

How long could I use the Magic Wand massagers once the massager is turned on?

The manufacturer recommendations listed for the Magic Wand is 20 minutes to 25 minutes of consistent use. We suggest you let the wand cool down for at least 20 minutes before using it again.

Is this website secure for my transaction and payment?

Yes, TheOriginalWand.com is 100% safe and secure to place your order on. Our payment processor, PayPal, has the highest safety regulations in place which ensures your transaction is never compromised by hackers or other online thieves. TheOriginalWand.com also has a highly trusted Secure Socket Layer (SSL) encryption which offers 248k bits of protection. In summary, you are in trusted hands with us.

What materials are your products made of?

Novelty toys in general are made from different types of material which could potentially irritate your skin if you have any known allergies to certain materials. We do use the most high end materials when manufacturing toys so have the full confidence that you are purchasing a quality product which will last for years. If you have any concerns about use, please consult a physician first or before use of any novelty toy. In general, novelty toys are made of materials such as Silicone, PVC, Thermoplastic Rubber (TPR), Vinyls, latex, Glass and Steel.

What are your shipping charges?

Shipping prices are different for different items due to weight and size.  Please add the items you wish to purchase in your shopping cart and proceed to the checkout page for a cost of how much shipping will be.

How long will delivery take?

Depending on where you are located, orders in the USA take 2-4 days for delivery.  Orders in Canada and Mexico can take approximately 5-8 business days.

What exactly happens after ordering?

Your order is processed and an invoice is sent to you via email to the email address you provided us.  Once this is done, your items are picked, packaged carefully and shipping within 24 hours of receipt.